Churn sees HBO Max, Netflix, Hulu, Disney+ lose a combined $80.2MN | Media Analysis | Business | News | Rapid TV News
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In its first report, the new data-driven insights and analysis division of streaming platform technology provider Wurl has uncovered the far-reaching financial impact of churn, both in terms of lost revenue and subscriber acquisition costs, affecting even the giants of the streaming industry such as Netflix and Disney+.
HBO Max Newsroom 23April2020
Looking at estimated lost US revenue for four of the top SVOD platforms due to churn, the new Wurl Analytics calculated that in the month of April 2021 alone, HBO Max lost $33.1 million, Netflix lost $17.3 million, Hulu lost $15.1 million and Disney+ lost $14.7 million.

Overall, Disney+, HBO Max and ViacomCBS were found to have experienced monthly churn rates ranging from 2% to 7%. This said the analyst equates to huge subscriber losses and require substantial investment in both marketing and content to attract new subscribers who will replace lost subscribers, while also reaching publicly-stated growth targets.

The report also stressed that churn does not only create a loss of revenue for SVOD platforms, it also incurs costs when marketing services to both attract new subscribers and increase engagement from existing ones. In the US alone, the same four services - Netflix, Disney+, Hulu and HBO Max - collectively spent nearly $50 million in media, but nearly $20 million is attributable to reducing churn. This said Wurl Analytics illustrated just how expensive churn can be: not only in terms of lost revenue, but also the negative return toward total marketing.

“Churn is not a new problem in the video business, of course, but with the advent of streaming services, subscriber churn has escalated and accelerated due to the fact that it is much easier to cancel a streaming subscription than it is to cancel a conventional cable subscription,” said Sean Doherty, head of Wurl Analytics commenting on the Churn  Analysis Report 2021.

Going forward, Wurl noted that to meet their stated goals, large SVOD platforms must add hundreds of millions of subscribers just to replace those that churn. Wurl Analytics estimates that between 2021 and 2024, Disney+ will churn 333.1 million subscribers, requiring it to attract 472.5 million subscribers in order to reach its stated growth target of between 230-260 million global subscribers by the end of 2024. It added that to meet its goal of 150 million subscribers after churn, HBO Max needs to acquire 302.6 million new subscribers. ViacomCBS’s suite of SVOD services needs 210.4 million additions to hit its goal of 150 million subscribers by 2025.