Plume, Technicolor team to create advanced digital in-home experiences | Infrastructure | News | Rapid TV News
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Smart Home Services provider Plume and the connected home division of Technicolor have announced a collaboration to expand the availability of advanced smart home services to broadband providers and their subscribers.
TechnicolorPlume 26Aug2020
The partnership is intended to enable Technicolor Connected Home to enrich its broadband customer premises equipment (CPE) portfolio with Plume’s consumer experience management (CEM) platform, which combines highly-personalised front-end consumer services, and intelligent data-driven back-end support tools. At the same time, Plume will gain expanded market reach through access to new broadband open CPE platforms, offered by Technicolor Connected Home.

At the heart of the partnership is pre-integration and support of the OpenSync open-source framework for the smart home—on the existing and new Wi-Fi 6-based open CPEs from Technicolor Connected Home, including cable-, xDSL- and xPON-gateways and Wi-Fi access points. OpenSync currently works with almost a billion connected devices across approximately 19 million locations worldwide, and provides an open silicon-to-cloud framework that enables the deployment and management of digital home services from the cloud.

Service providers and consumers will also have access to Plume’s HomePass suite, a smart home services bundle bringing consumers unparalleled control and reliability to their broadband experiences. Among its features, HomePass brings whole-home adaptive Wi-Fi, AI cybersecurity, advanced access and parental controls, motion detection and personalisation delivered through the Plume app.

“This new partnership will revolutionise the subscriber’s experience across every broadband delivery platform, whether its cable, DSL or fibre and will further cement Technicolor’s position as No. 1 in the broadband CPE space,” said Technicolor Connected Home CTO Girish Naganathan. “This is key as the relationship between operators and subscribers rises in importance. Consumers are counting on network service providers to help manage the growing complexity of their connected home environments.”

Network service providers deploying Technicolor Connected Home’s hardware, will now also have access to Haystack, Plume’s intelligent suite of back-end operational and support tools, and data dashboards. Haystack enables customer service teams to gain a view of a subscriber's home network, empowering them to proactively and pre-emptively identify and resolve issues.

Technicolor and Plume will jointly market their combined offering through Technicolor Connected Home’s HERO Partner Program, a strategic partnership initiative designed to accelerate the introduction of new innovative solutions to the service provider community.

“Today, personalised experiences are front-and-centre to meeting the evolving needs of the modern consumer,” said Sri Nathan, co-founder and VP business development at Plume, commenting on the partnership. “As broadband speeds-and-feeds are no longer a material differentiator, the most progressive service providers prioritise bespoke experiences and an ever expanding set of innovative new services to delight and retain their subscribers. The Plume-Technicolor Connected Home partnership is intended to enable those leading service providers to do just that quickly, reliably, and at scale.”