Customer demand for personalised TV spurs tailored ad growth | Infrastructure | News | Rapid TV News
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Four-fifths of broadcasters are considering implementing ads tailored to the consumer but are increasingly falling behind streaming services due to hesitance around adopting cloud technologies, according to research from ATEME.
ateme personalise 28Nov2019
The broadcast, cable, DTH, IPTV and OTT video delivery solutions technology provider surveyed those working in TV and broadcast in middle management positions or above and there was an almost universal view from broadcasters that there was a demand from customers for more personalised services.

More or less a third of broadcasters currently generated revenue through adverts, offering personalised adverts that they believed could help them increase this revenue. Consequently, just over a quarter were currently looking into how to offer these services to customers.

“Our research found that more than half (58%) of broadcasters are investing up to 20% of their budget in trialling new customer content or services as they prioritise personalisation to offer customers enhanced viewing experiences,” said Remi Beaudouin, chief strategy officer, ATEME. “By using technology and the data available to them to tap into this trend, traditional broadcasters will be able to create a tailor-made viewing experience and potentially open up new revenue streams.”

Two-thirds of the sample said that they would consider moving to the cloud, while 28% have already done so, in a move that would allow them to store their content catalogue more effectively and add more personalised services, as is the case with streaming platforms.

ATEME said that the speed of cloud will also allow broadcasters to innovate faster, using virtual broadcasting to create new one-off channels in a matter of hours to capitalise on events and develop offerings to appeal to more niche audiences. This technology is currently being used by almost two-thirds (60%) of broadcasters, while of the broadcasters not currently doing virtual broadcasting, 70% said they will do so within a year. However, despite the use of cloud becoming more commonplace in broadcasting, 44% cited a perceived lack of control over their content as their biggest concern about this development.

“Cloud has been surrounded by many misconceptions over the years which have deterred broadcasters from adopting it,” Beaudouin added. “However, as broadcasters get to grips with the potential impact of cloud on their business and the services they are able to offer, we are seeing its adoption increase. Moving to the cloud will allow broadcasters to adopt new technologies and make more effective use of their data so that they can begin to offer the level of personalisation more often associated with streaming platforms and their algorithms.”