Charter, Comcast turn to Amdocs for mobile back office | Mobile | News | Rapid TV News
By continuing to use this site you consent to the use of cookies on your device as described in our privacy policy unless you have disabled them. You can change your cookie settings at any time but parts of our site will not function correctly without them. [Close]
A pair of US cable giants has tapped Amdocs for operational help for their mobile services.
Comcast Charter 8Aug2019
Comcast has signed a multi-year managed services agreement of hosted operations with Amdocs to support its Xfinity Mobile service. And, Charter Communications meanwhile has selected multiple Amdocs systems in support of its Spectrum Mobile business.

The Comcast and Amdocs DevOps teams will work collaboratively to launch new mobile offers and service enhancements.

“Xfinity Mobile offers customers flexibility and customisation – from mixing data options on an account to easily switching data options mid-month based on usage,” said Gary Miles, chief marketing officer at Amdocs. “As Xfinity Mobile continues to grow, it requires a platform that is open and dynamic to support its current demands and future growth. We are pleased to support Comcast as it continues to lead the way in delivering service innovation.”

For Charter, Amdocs will provide Spectrum Mobile with systems spanning multi-channel sales, ordering, care and monetisation capabilities to further digitise its entire order-to-cash process.

“We launched Spectrum Mobile with the aim of offering customers the highest quality experience and saving them money, in part through smart network and systems design,” said Mike Ciszek, SVP, Billing, Strategy & Operations, Charter Communications. “With Amdocs, we are partnering with an industry leader as we expand our wireless capabilities.”