With the evolution of the media landscape as well as viewing habits, the All 4 DevOps team must provide continuous visibility into the production quality of their on-demand service, as well as all supporting services, to ensure that their its active viewer-base of 18 million people has a positive and uninterrupted playback experience.

As an entirely cloud-based infrastructure, all of Channel 4’s services, from business to data stores to message queues, are hosted entirely in Amazon Web Services (AWS), and span web and mobile iOS and Android applications. In addition to production, the team is also responsible for distributing content via content delivery networks (CDNs), which equates to petabytes of structured data passing through an API gateway.

In its task, Channel 4 will use Sumo’s cloud-native machine data analytics across its application stack to gain operational visibility into AWS, CDN, Container and serverless environments and benchmarking key performance metrics.

Using the Sumo Logic platform, Channel 4 has been able to create a logging schema that automatically ingests structured log data from the All 4 mobile, web and big screen applications. Once ingested into Sumo Logic, the DevOps team can derive information about error volume, as well as individual user experiences and business impact, and then determine whether or not those errors can be remediated.

“We knew we needed to improve on the way we were observing all of the data being emitted from our services and applications if we wanted to continue to scale our business to not only remain competitive in the media landscape, but also anticipate and deliver on the future needs of our viewers,” said Dan Jackson, senior solutions architect, Channel 4. “We started evaluating a number of machine data solutions, and ultimately landed with Sumo Logic because of the combination of operational logs and metrics intelligence available in a unified platform, which we saw as a real benefit for helping us achieve our technology and business goals.”