Akamai has announced the opening of its broadcast operations control centre (BOCC).
Located at the company's Cambridge, Mass., headquarters, the facility is designed to help ensure the reliability of over-the-top (OTT) services through a combination of technical staff and a host of monitoring, analytics, reporting, quality and availability measurement tools that provide real-time support and operational insight for customers delivering live, linear and on-demand video content.
The BOCC is staffed round the clock by a team of specialised broadcast issue resolution experts possessing hybrid skills across media and networking to address the unique needs of Akamai OTT customers. The team, which typically averages 12 at any given time but can grow to more than 50 during major events, operates in overlapping shifts to ensure seamless transitions while monitoring every aspect of customer media performance.
BOCC experts have a holistic view of customer workflows via a suite of dedicated tools built upon Akamai's Media Analytics. Live streaming telemetry and beaconing from encoder to end user provide real-time visibility into the health of customer video streams and network conditions, complemented with instant alerts, powerful troubleshooting and rapid issue mitigation. Though workflows can vary, Akamai collaborates with customers to establish optimal encoder profiles and player configurations designed to best address their requirements while supporting multiple adaptive streaming formats.
"With the new BOCC, Akamai is helping to address consumer quality of experience expectations for OTT by raising our customer service, support and component-level access into the CDN,” said Akamai director of media operations Matt Azzarto. “We're replacing help tickets and hold time with real-time communication and deep, proactive monitoring designed to alert customers to potential issues before they arise. We're taking the ubiquity of Akamai's pervasive network and our Media Delivery Solutions, and empowering specialised staff who have 'eyes-on-glass' 24x7 to support our customers with a unique set of tools that we believe deliver unprecedented visibility into hundreds of live video streams and linear channels at any given time."