The Mandarin Orchard Singapore and StarHub have launched an IPTV system connecting guests at all of the hotel's 1,051 rooms to various services, such as express check-out, concierge and dining services, access to movies-on-demand and 24 StarHub TV channels.
StarHub also installed a "second screen" solution enabling guests to remotely access in-room services from hotel-issued iPad devices. The specially designed mobile devices are connected full-time to the hotel's internal Wi-Fi network. Using the iPad application, guests can navigate through IPTV via an on-screen remote control, view messages, select StarHub TV channels and movies-on-demand, as well as check real-time flight information.
In the next phase of development, guests will also be able to browse current promotions at the hotel and The Mandarin Gallery, control the room ambience, and order room service.
Mandarin Orchard is the first hotel in Singapore to offer such an integrated IPTV solution.
"Singapore is a technology-savvy and service-centric country, with some of the largest hotels in the world. Each year, millions of business and leisure travellers come here to attend conventions, concerts, international festivals or simply for shopping or social visiting," said Kevin Lim, head of Enterprise Business Group, StarHub.
"As Singapore's leading info-communications service provider to the hospitality industry, StarHub is very pleased to work with Mandarin Orchard Singapore and set up the country's first hotel in-room IPTV system with second-screen solution, that offers the convenience of a portable device for access to information and hotel services. This is truly a unique experience for guests of Mandarin Orchard Singapore, where technology is leveraged to raise the standard of services in the hospitality segment."
Christoph Szymanski, hotel manager of the Mandarin Orchard Singapore, added: "We are thrilled with the outcome of our strategic collaboration with StarHub on this project. The implementation of our integrated IPTV solution not only adds considerable value to the experience of our guests, it also increases the productivity levels of our staff - according us more resources to focus on other areas crucial to our ability to consistently deliver product and service excellence."